Digital Strategy

Strategic Digital
Customer Engagement

Understand how and where you can leverage technology and data to enhance your consumer engagement

Digital Customer Engagement for Industry Leaders and Innovators

customer engagement
Infostretch can help you take advantage of the latest digital technologies – from AI and Bots to Augmented Reality and Blockchain – to transform your most important customer touchpoints.

customer engagement challenges
the challenge

Digital is disrupting the traditional customer experience

Businesses in a variety of industries are responding by embracing digital channels. Omnichannel is the aim, but putting digital channels to work can be a struggle due to a lack of a cohesive strategy, limited digital expertise on staff, difficulty integrating digital channels with existing legacy systems, budget constraints or not knowing which features and functionalities to prioritize.

It all adds up to lost opportunity and an inability to take advantage of valuable insights from digital customer data. Businesses that are slow to market with new digital services are at a significant competitive disadvantage and run the risk of losing customers, market share, and profitable revenues.

customer engagement solutions
What we do

Smart customer engagement solutions through the latest digital technologies

Smart customer engagement solutions are imperative to enhance your digital strategy. The overall customer experience involves the way you develop new digital products and how you bring them to market and to make the backend operations supporting your digital offerings more time and cost efficient.

Our team can help you take advantage of the latest digital technologies in ways that disrupt your competition without disrupting your business operations.

Our expertise
Digital customer engagement applications

Infostretch has experience devising, planning, developing and deploying smart customer engagement solutions and use cases across multiple industries. These include:

Customer Engagement Services for travel
  • Airline booking
  • UX for travelers
  • In-flight and logistics tracking assistance
  • Connected in-room experience for hotel guests

customer engagement for field services
Field Services
  • Field service automation
  • Integration with SAP/Oracle backend
  • Auto dealer sales opportunity tracking and engagement

customer engagement solutions for retail
  • Packaged POS
  • Shopping cart and checkout integration
  • Backend system integration
  • Real-time customer engagement

customer engagement services for entertainment/sports
  • Location-based consumer engagement and publicity for sponsors
  • Packaged components like fans, ads, network updates, tickets and media

customer engagement services for financial services
  • Retail banking
  • Integration with global banking systems
  • Mobile commerce
  • Mobile payments

Our methodology

how we do it

salesforce trusted services

Digital Maturity Assessments
Business/Market Drivers
Customer Needs/Use Cases
Digital Roadmaps/Priorities

3rd party integration testing
Digital Technology Evaluation/Deployment

Chatbots and Voice Interfaces
Virtual Reality/Augmented Reality
Artificial Intelligence/Machine Learning
IoT/Bluetooth Devices
Responsive Design

Reusable assets
Digital Lifecycle

Agile Development and Test Methodologies
DevOps and Shift Left
Test Automation