CASE STUDY

Accelerating a Path to Digital Banking & Competitive Differentiation

Customer Overview

This leading financial institution is modernizing its software delivery processes and tools and adopting DevOps to get new digital offerings to market faster.

Our client is a US-based multi-national banking and financial services company that provides banking, mortgage, investment, credit card, insurance, and consumer and commercial financial services through branches, ATMs, internet and mobile devices.

$1.5+ TRILLION

In assets

8,000+

Branch locations

10,000+

ATMs

250,000+

employees across the globe

Expertise in Digital Services & Industry Leading Tools

Business Goals

Faster Cycle Time

Take full advantage of first-mover advantage.

Customer Satisfaction

Deliver the highest levels of product and service quality in new digital banking offerings.

Operational Efficiency

Prevent rework and manage costs throughout the product lifecycle.

The Challenge

The company wanted to roll out new web and mobile solutions quickly to stay ahead of potential competitive offerings and maintain its position as the #1 rated app in the market. As the delivery team planned their approach, they prioritized several objectives:

The Objectives

Accelerate Time to Market

Getting new digital products and services to market faster was key if they were going to stay ahead of their competitors.

Ensure Quality and Confidence

Improving the quality of code and shipping code more frequently would minimize the risk of rework and delays; and gain higher levels of customer satisfaction.

Leverage Automation

Putting a modern, tuned automated code delivery pipeline in place was key to achieving faster delivery timelines.

Modernize Delivery Process and Tools

Achieving the goals above required the bank to retire its legacy delivering process and move to a DevOps model that utilized the latest digital tools.

The Solution

Infostretch worked with the client’s delivery team from planning through execution providing Continuous Integration and Deployment to deliver full-featured web and mobile solutions faster and at a reduced total cost.

This included streamlining the client’s development and test processes, leveraging automation wherever possible, and replacing their old QA toolset with a new, modern capability.

The scope of the solution covered:

  • A standardized automation process for 100+ apps across five different lines of business
  • Implementation of Automation Factory with optimization and componentization
  • DevOps and coded pipeline approach
  • Holistic Continuous Delivery Partnership including:
    • Expertise (SMEs), Capabilities (models/Frameworks), Facilities (Labs)
    • Cross-enterprise value stream (from opportunity identification through product release)
    • Full product development lifecycle (from commit stage to production)
  • Process driven scientific approach to Continuous Delivery
  • The company’s full breadth of software delivery platforms to support all customers
    • Android, iOS, Desktop browser – private/public, on-premise/cloud infrastructure
  • Training for hundreds of client engineers on new DevOps tools and processes
  • Continuous Delivery global support desk and as-a-Service (CDaaS)
    • Pipeline analysis/design-‐architecture
    • Plugins/modules discovery/adoption
    • Best-of‐breed CD tools integration & testing
  • Integration of continuous delivery practice with Agile & DevOps

Technical Achievements & Outcomes

Cut onboarding of new digital apps

from five days to 30 mins.

OPEX cost savings

$5M in 18 months

Efficiency gain

by 30% in enterprise testing

About Infostretch

Infostretch leverages a proven combination of technology, processes, and expertise to help enterprises accelerate the execution of their digital strategy. We deliver faster and more effectively by unifying expert professional services and best practices with pre-built software frameworks and products. Our 1,000+ development, testing and integration specialists have deep capabilities in DevOps, QE, app development, Cloud, AI, IoT and mobility.