Why bots are hot right now, how they are improving customer engagement and the testing challenges that arise
Intelligently address customer needs
Reduce customer churn rate
Enhance overall customer experience
Increase engagement with the brand
Use an automation library that resides as part of the application package
and enables tests to be configured without code-level changes.
Reducing the volume of manual tasks needed saves time and enhances processes
as use case complexity increases.
Creating data flows that mimic interactions is critical to a successful bot and a seamless end-user
Test different approaches to ensure a positive end-user experience across different user interfaces.
Voice interface automation requires additional test layers to incorporate pre-recorded speech or a
text-to-speech (TTS) API simulator.
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