Transforming customer & employee engagement with conversational AI

Fact Sheet Infostretch & ServisBOT

Transforming Customer & Employee Engagement with Conversational AI

Conversational AI comes to the forefront
INTRODUCTION

Conversational AI comes to the forefront

Chatbot and natural language solutions now enable people to search for knowledge, raise tickets, query transactions, renew memberships, book travel, schedule appointments, transfer money, and engage across multiple journeys.

This is what is known as Conversational AI, and it is the key to advancing automation and self-service for customers and employees.

ServisBOT and Infostretch combine conversational AI technology and proven digital expertise to help enterprises accelerate the implementation and maintenance of natural language and chatbot solutions to transform their customer and employee engagement models.

Infostretch & ServisBOT
Infostretch & ServisBOT

delivering on the promise of Conversational AI

The ServisBOT Conversational AI Platform provides the tools to build chatbot solutions faster and integrate them securely with business data and systems, delivering improved business outcomes and customer experience across multiple use cases. Chatbots built using the platform can interact with users, both inbound and outbound, across multiple channels, such as Live Chat, Voice, IVR, Messaging, SMS, Web, Email – and in different languages.

Infostretch’s 1,000+ digital engineering and integration specialists bring the deep capabilities in multiple enterprise technologies and development approaches that enables businesses to take full advantage of the capabilities in the ServisBOT platform.

Infostretch & ServisBOT
Key
Benefits

Leveraging ServisBOT’s Conversational AI platform, Infostretch helps businesses design, build and deploy innovative chatbot solutions faster and more efficiently. The ServisBOT platform makes it easier to build AI-powered bots to automate different customer journeys across multiple digital channels while supporting secure integration with business data and systems.

The combined benefits are many:

  • Speed to Market
    Speed to Market
    Faster time to market and improved digital engagement with intuitive design tools and deep domain expertise.
  • Reduced Human Intervention and Lower Costs
    Reduced Human Intervention and Lower Costs
    Automated tasks to dramatically reduce costs associated with human staffing or agents.
  • Increased Brand Loyalty and Stickiness
    Increased Brand Loyalty and Stickiness
    A consistent experiences across use cases, business departments, geographic regions, and digital channels.
  • Better Business Results
    Better Business Results
    Faster problem resolution, improved cash flow, new revenue streams, faster turnaround times, and improved brand loyalty.
  • Engagement Across Multiple Channels 24/7
    Engagement Across Multiple Channels 24/7
    Use of Amazon Connect, Alexa, Messaging, SMS, Web, Email, to engage users via their preferred channels.
ServisBOT Conversational AI Platform provides
The ServisBOT Conversational AI Platform provides the tools to build chatbot solutions faster and integrate them securely with business data and systems, delivering improved business outcomes and customer experience across multiple use cases. Chatbots built using the platform can interact with users, both inbound and outbound, across multiple channels, such as Live Chat, Voice, IVR, Messaging, SMS, Web, Email – and in different languages.
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