CASE STUDY High Tech

Travel Industry Leader Refreshes its Digital Presence

This software and technology company helps power online services for many leading travel and hospitality providers around the world.

The increasing mobility of consumers had created a major challenge for the company. More than 40% of travelers were using mobile apps to find restaurants and hotels while traveling. Also, more than 65% of all online hotel reservations were being made on the same day as check-ins.

  • Founded in 1960 in the US

    Founded in 1960 in the US

  • Partnered With Leading Airlines, Hoteliers, Agencies And Other Travel Partners

    Partnered with leading airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel needs

Travel & Hospitality App Development Solutions

Infostretch worked with this company beginning in 2014 for over two years. The company engaged Infostretch to upgrade its mobile capabilities and services. It wanted to develop a cross-platform solution to facilitate cross-selling and upselling of services across mobile channels. One that could better help its customers increase ancillary sales, improve revenue per available room (RevPAR), and personalize guest and customer experiences.

Key Outcomes with infostretch

71% Reduction in Development Costs

71% Reduction in Development Costs

Due to streamlined approach

68% Reduction in Implementation Costs

68% Reduction in Implementation Costs

Due to cross-platform capability

71% Reduction in Development Costs

10X Sales Revenue Increase

As a result of cross-sell/upsell capabilities

71% Reduction in Development Costs

Increased RevPAR

Through push notifications and smart advertising

Our methodology

how
we did it

Infostretch works with companies across the digital lifecycle.

Go Digital
Go Digital

Accelerating the delivery of new digital initiatives with confidence

Be digital
Be digital

Creating the infrastructure and foundation to scale digital initiatives

Evolve Digital
Evolve Digital

Leveraging data and analytics to continuously improve digital delivery processes

The challenge
Slow and error-prone mobile development efforts

The company’s current mobile development efforts were slow and error-prone.

Mobile applications previously released had a variety of performance issues due to poor architecture and non-responsive design.

As a result, their customers were not able to capitalize on the huge shift to mobile – risking revenues as well as customer loyalty.

The Solution

Experience Management

Infostretch delivered a cross-platform mobile solution focused on experience management.

Some of the core deliverables included:

Cross platform development

Cross platform development

A framework for cross platform development and a CMS-driven architecture with multi-language support which enabled complete customization, configurability and offline caching mechanism (using data sync)

Personalized experience

Personalized experience

Extensible approach for ancillary promotion, cross selling and notifications for a personalized experience

Reporting & statistics

Reporting & statistics

Real-time reporting and statistics

Single-page architecture

Single-page architecture

A single-page architecture for high performance and memory management