To make sure its quality engineering (QE) capabilities were keeping pace, the company engaged Infostretch in 2017 to provide end-to-end testing, automation and project management services with the goal of ensuring 100% quality for its SaaS application.
CASE STUDY Technology
SaaS Provider Achieves 100% Quality for Compliance Apps
Infostretch automates testing footprint to accelerate development time 
This company provides cloud-based archiving and compliance solutions to address the regulatory, e-discovery, and record retention requirements across a variety of industries.
The company helps its customers stay ahead of potential risk when using various communications channels (email, IM, social media, texting) while taking full advantage of the productivity those channels afford.
Recognizing the dynamic regulatory climate and the increasing risks with these new communications channels, the company needed to accelerate its development efforts.
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+6,500 customers
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Manages 600 million conversations daily across +80 channels
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Customer base includes leading banks in the US, Europe and Asia
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Working with government agencies in 40 different U.S. states
the Results
Key Outcomes
End-to-End QE
Services
4,000 API/UI test cases automated; 10,000 test cases manually tested at feature level
Accelerated Time
to Market
Test automation reduced application release cycles and overall costs
Improved
Competitiveness
New Agile processes provided ability to enhance application features on a continuous basis
Go Digital
Accelerating the delivery of new digital initiatives with confidence
Be digital
Creating the infrastructure and foundation to scale digital initiatives
Evolve Digital
Leveraging data and analytics to continuously improve digital delivery processes
The challenge
Slow solution development
As modern communication channels have multiplied, so too have the unique regulatory and compliance risks that come with them.
Lack of integration
This company’s archiving, and monitoring solutions were in place across a wide breadth of companies using a variety of communication channels.
Slow development with risk
It was essential to accelerate the solution development and enhancements to help the company stay ahead of any potential risks. But those new services had to be delivered with 100% assurance of quality and performance for users.
The Solution
End-to-end qe Services
Infostretch provided the company with end-to-end QE services for its SaaS application including manual, automation, and performance testing in addition to helping their team define Agile processes.
The engagement started with an assessment of the company’s quality engineering maturity using Infostretch’s proprietary assessment model which compares current capabilities to industry best practices.
Based on the results of the assessment and input from the company team, Infostretch recommended and implemented the following approach:
Automated testing
Automated kickoff of smoke and regression testing through Jenkins jobs
Api performance testing
Performance testing of all of their different APIs
Test management & integration
Use of TestRail test management tool to maintain all test assets and integration of automation with TestRail to push all results to the tool
Generating test data
Improved utility creation to generate test data
API testing automation
Automation of all testing for their APIs using Infostretch’s Quality Automation Framework (QAF)
With Infostretch providing automated end-to-end testing, the company was able to accelerate the delivery of new enhancements to its SaaS platform and keep its customers free and clear of any regulatory and compliance problems.