Infostretch started working with the bank in 2016 to modernize its QE environment using our partners tool from Perfecto. Leveraging automation and integrated web and mobile testing, Infostretch helped cut cycle time and resource requirements dramatically. The bank is now expanding the Infostretch QE framework into other areas of its business.
CASE STUDY Financial Services
US-Based Bank Cuts Cycle Time, Improves User Experience
Infostretch streamlines digital QE environments, reduces resource requirements 
This company is changing the online banking landscape with award-winning services powered by innovative digital experiences. Its offerings include a full suite of digital banking, loan, and investment products for consumer, commercial, and corporate customers.
The bank’s mission is to make auto financing as convenient as possible for both consumers and dealers. Enabling borrowers to manage their loans via web and mobile is an important part of this goal, but disjointed frontend, backend, and database environments were causing trouble with testing cycles, and leaving customers with an inconsistent experience.
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Serving +18,000 dealers
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4M customers in the U.S.
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Finance a vehicle purchase every minute
the Customer
Journey
Journey
- Application Automation (Perfecto)
- Master Data Management Testing
- Loan Origination System (LOS) Test Automation
- Automation for Application Monitoring
- Digital Transformation UAT Testing Analyst – Mobile Invest
- Advantage Regression suite Automation
- DevOps support
- Auto Online Services
the Results
Key Outcomes
Reduced
Cycle Time
Cycle Time
Automation and reusable test components speed testing by 97%
Comprehensive
Automation
Automation
Enabling daily execution of regression suite and testing of complex scenarios
Higher
Service Levels
Service Levels
Improved quality drives higher customer satisfaction
Go Digital
Accelerating the delivery of new digital initiatives with confidence
Be digital
Creating the infrastructure and foundation to scale digital initiatives
Evolve Digital
Leveraging data and analytics to continuously improve digital delivery processes
The challenge
To build a seamless, omni-channel experience
The bank envisioned a seamless, omni-channel consumer-oriented experience that would differentiate its services from the competition and strengthen its customer relationships. This included enabling easy online account management (for example, adding payment accounts, enrolling in auto pay, making payments, requesting a quote, and much more). Behind the scenes though, the web and mobile applications had different frontend, backend, and database environments. Each channel presented a different experience.
Addressing these problems was hampered by too many time-consuming manual QE processes including:
Test cases
It took a full week to execute. 100 test cases in a single environment
Testing Cycles
There was no ability to deploy tests on multiple environments at the same time, creating much slower testing cycles
Testing expertise
The bank also did not have any expertise testing large cases on multiple browsers, or testing hybrid test scenarios
Slow cycle times
Complex narrative testing scenarios slowed cycle time even further
The Solution
automation Framework
The bank turned to Infostretch to roll out a new technology architecture to facilitate the backend system upgrade along with new UI flows to provide a better customer experience.
Infostretch started by proving out test automation’s ability to deliver the speed, scale and efficiency required. Then it kicked off a well-defined test automation initiative that would serve as a model to accelerate the bank’s broader digital engineering efforts.
The open-source automation framework enabled the company’s delivery team to write automated UI tests to simulate real user activities for each interface without worrying about common tasks across all of them. The tests were configured through standard testing configuration files, test run filters, and behavior was able to be changed within the config file.
The automation framework also integrated with Perfecto’s cloud-based testing platform where test automation could be executed against real mobile devices and a variety of desktop web browsers in a secure private cloud. Using the framework, automation scripts were executed on real mobile devices on different versions of iOS and Android. The devices could also be shared across different teams and different geographies for testing.
As a result, the bank was able to cut testing cycle time from one week and six manual resources to just four hours in a single test environment for 450+ test cases. It also increased capacity and efficiencies significantly.
The company is now using this framework as a model to expand its use of automation and speed delivery cycles in other areas of its business.
KEY AREAS OF PROJECT SCOPE INCLUDE:
Jenkins for Continuous Integration
Selenium grid for parallel execution
Execution of hybrid scenarios using a single tool
An open-source automation framework powered by SOAP web services
Multiple batch scenarios which could be executed simultaneously