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Production Support Specialist

Company Description:

Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet customers’ technology needs wherever they are in their digital lifecycle. Backed by Goldman Sachs and Everstone Capital, Infostretch works with both large enterprises and emerging innovators -- putting digital to work to enable new products and business models, engage with customers in new ways, and create sustainable competitive differentiation.

Infostretch is a digital-native professional services firm. By combining our in-depth experience with niche digital technologies, ready-made tools, frameworks, technologies, and partnerships, we help enterprises get digital right, the first time. Backed by leading private equity firms Goldman Sachs and Everstone Group, the company is trusted by leading Fortune 100 companies as well as emerging innovators to deliver solutions that work seamlessly across channels, leverage predictive analytics to optimize the software lifecycle, and support continuous innovation.
The Company has been Certified as Great Place to Work for consecutive years, thanks to its employee friendly culture and this has enabled consistent double-digit growth.

The Role

You will be responsible for managing and transforming production operations, including handling alerts, managing incidents, debugging and fixing the issues and identifying potential risks and mitigating them before they are realized. You will also handle requests filed by users (Operational users, Business, Upstream teams, downstream teams) of a product or system. Your primary responsibility is troubleshooting and resolving errors, and throughout your work you must constantly log details for later reports and provide the team with updates. When not fixing issues, you are involved with non-functional product development and improving processes.

Troubleshoot Issues

When technical/Operations issues with the product arise, you must act quickly to analyze the available data and find the root cause of the problem. You should be able to read and debug the source code to analyze the issues. You may then develop a solution working with the product/development team.

Contribute to Product Development

You will have to participate in all stages of the product development process. Additionally, will also create useful tools such as internal software to automate key processes or platforms.

Assist Users

This role entails interacting with product users, Operations, Business, other engineering teams, upstream/downstream product members etc.. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.

What You’ll Definitely Need

  • B.S. or higher in Computer Science (or equivalent work experience)
  • 2+ plus years of experience in a programming language like Java and scripting language like Python
  • Experience working with database (DB2/Sybase)
  • Knowledge of working with Unix/Windows environment
  • Familiarity with SDLC tools, Change Management, Version Control etc.
  • Autosys
  • Experience of working in Financial Services or Fintech industry would be highly advantageous.

If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here.

Apply Online Print

Job Code: IS-SLCF2022050901

Category: Engineering

Job Type: Full-Time

Location: Salt Lake City, UT, USA

Open Positions: 2

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