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Device- Lab Manager

Company Description:

Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet customers’ technology needs wherever they are in their digital lifecycle. Backed by Goldman Sachs and Everstone Capital, Infostretch works with both large enterprises and emerging innovators -- putting digital to work to enable new products and business models, engage with customers in new ways, and create sustainable competitive differentiation.

Job Description:
Infostretch is seeking a Device- Lab Manager role This position based in our Bellevue, WA location.

Responsibilities

  • Monitoring and troubleshooting system operations
  • Monitoring Perfecto clouds, devices, and hardware
  • Hands on troubleshooting of mobile devices and servers
  • Information gathering and analysis of device trends, logs and behaviors
  • Effectively communicate status to TMO and internal staff.
  • Interface with Perfecto and TMO support teams to work on standards, resolve issues and implement new hardware and devices into the production environment.
  • Provide insight for customer oriented activities and goals between TMO and Perfecto.
  • Maintain mobile device database.
  • On-Boarding of new devices into Perfecto/TMO
  • Troubleshooting Windows and Mac systems as part of Perfecto’s SaaS solution.
  • Remote management of servers.
  • Troubleshooting cloud and mobile device issues.
  • Ticketing and change management tools.
  • Update mobile device firmware and software.
  • Imaging of on-site hardware

Requirements

  • Must be able to work in a customer on site environment and perform routine as well as technical tasks.
  • Be able to be an on-call resource for emergency situations.
  • Excellent customer communication skills are required.
  • High organizational ability, self-directed and ability to be flexible.
  • Strong analytical, documentation, and communication skills.
  • Out of the box thinker
  • Experience with trouble ticketing and change management tools.
  • Excellent English - written and verbal.
  • Ability to communicate with international colleagues / customers.
  • PC literate – MS Windows, Word, Excel, Outlook, Sharepoint
  • Knowledge of Android and iOS operating systems
  • Optional: Knowledge of AWS, Confluence, JIRA, Salesforce
  • Energetic individual who thrives in a high growth, entrepreneurial environment

Education Qualification:

  • B.S in computer science, software engineering, computer engineering, electrical engineering, or related area of study.

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here.

Apply Online Print

Job Code: ABC20201117005

Category: Engineering

Job Type: Contractor

Location: Seattle, WA, USA

Open Positions: 1

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