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Technical Writer

Company Description:

Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet customers’ technology needs wherever they are in their digital lifecycle. Backed by Goldman Sachs and Everstone Capital, Infostretch works with both large enterprises and emerging innovators -- putting digital to work to enable new products and business models, engage with customers in new ways, and create sustainable competitive differentiation.

Infostretch is looking for Technical Writer

Overview

Resource will be responsible for designing, writing, creating, maintaining and updating technical documentation including online help, user guides, specifications, system manuals and other documentation.

 Work To Be Performed:

  • Create and maintain functional system documentation including help, user guides and training materials
  • Create and maintain technical documentation including systems documentation and data transmission layouts (API and FIXML)
  • Use RoboHelp to create, update, and publish context-sensitive online help using conditional builds
  • Maintain external user guides detailing all current system functionality, as well as changes and enhancements for each new release
  • Work collaboratively with client-facing departments to create new user documentation for new products
  • Maintain internal document repository
  • Create system documentation to support the execution of the production systems
  • Create and maintain external technical specification forms and external reference guides for utilizing Financial Industry XML (FIXML)
  • Develop materials for external audiences concerning industry-wide initiatives or other efforts that require detailed information from OCC
  • Use FrameMaker to develop larger documents, Word for smaller documents

 

Qualifications:

  • 3-5  years technical writing experience
  • Strong technical background and understanding of Internet-related technologies
  • Ability to write for an external audience
  • 2+ years current experience with on-line help
  • Ability to work effectively with technical and non-technical customers across multiple levels of management
  • Proven ownership of writing projects – from research and editing stages through final distribution to clients
  • Proven ability to analyze and logically organize complex technical information
  • Ability to absorb and retain working knowledge of multiple OCC department functions
  • Team player with excellent verbal, written, and interpersonal communication skills, sound judgement and time management skills
  • Organizational skills to manage and prioritize assignments and respond to shifting priorities
  • Superb work ethic, attention to detail, team orientation, and commitment to excellence

 

Technical Skills:

  • Adobe RoboHelp 2019 or newer is strongly preferred
  • Adobe FrameMaker
  • Adobe Acrobat
  • TechSmith Snagit
  • GitHub, Tortoise SVN or other code management system
  • Jira and Confluence
  • SharePoint
  • Microsoft Office desktop tools (Word, Excel, Visio, PowerPoint)
  • Basic knowledge of FIXML highly preferred 

Understanding of content management systems

Education

B.S in computer science, software engineering, computer engineering, electrical engineering, or related area of study                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here.

Apply Online Print

Job Code: GA-RC2022041801

Category: Engineering

Job Type: Contractor

Location: Remote, USA

Open Positions: 1

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