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Account Director - Healthcare

Company Description:

Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet customers’ technology needs wherever they are in their digital lifecycle. Backed by Goldman Sachs and Everstone Capital, Infostretch works with both large enterprises and emerging innovators -- putting digital to work to enable new products and business models, engage with customers in new ways, and create sustainable competitive differentiation.

We are seeking a skilled Director of Account Management based at our office in Santa Clara, CA, that will support healthcare clients at various locations.

The ideal candidate will be responsible for the following:

  • Responsible for client success, revenue quota from the strategic accounts, and customer satisfaction.
  • Develop and maintain a current account plan for each major client detailing their business and IT objectives and their key relationships.
  • Manage the Client relationship effectively focusing on business development and relationship management with accountability for project delivery.
  • Manage accounts in onshore/offshore managed capacity delivery model.
  • Effectively manage the SOW and own the SOW renewals.
  • Customer growth, business alignment and client satisfaction
  • Lead Healthcare solution development efforts by orchestrating the involvement of all necessary practice lead in the organization.
  • Build and maintain strong, long-lasting customer relationships.
  • Communicate the client's goals and represent the client's interests to the team.
  • Coordinate the involvement of company functions and executives to meet account performance objectives and customers’ expectations.
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Act as the lead point of contact for all matters specific to the customers.
  • Assist with high severity requests or issue escalations as needed.
  • Ensure the timely and successful delivery of company’s solutions as per customer needs and objectives; Forecast and track key account metrics.
  • Proactively uncover customer needs about Digital Strategies, Development, Quality Engineering, and DevOps practice areas.
  • Increase high resource utilization, improve billability, spearhead cost savings initiatives, and avoid revenue leakages.
  • Plan and prioritize activities for the project teams and meet deadlines consistently.
  • Create opportunities to cross sell and up the sale of company’s propriety products (QMetry)

Job Requirements

  • Understanding of Development Methodologies, Quality Engineering, Digital Technologies Strategy like Internet of things, Mobile Technology Transformation, Data Analytics and Reporting.
  • Bachelor Degree in IT/CS
  • Overall 5+ years of experience
  • Or Master’s Degree (MBA/MS)  is preferable

Overall 5 years of experience with Bachelor Degree in IT / CS. Master’s Degree Engineering (any discipline) / IT/CS is preferable. 

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here.

Apply Online Print

Job Code: IS-SC20210218

Category: Information Technology

Job Type: Full-Time

Location: Pleasanton, CA, USA

Open Positions: 1

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