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UX/UI: Expect Major Changes in 2022 and Beyond

After a year in which the return to pre-pandemic normality was often tantalizingly within reach, digital adoption continued to accelerate in ways we never could have predicted two...

How Digital Transformation is Driving Customer Experience

This blog, co-written with Richard Alvarez (UX Practice Lead, Saggezza), draws on their joint experience in the Customer Experience environments. Digital transformation is no...

How Data, Analytics and Insights Can Improve Customer Service

This blog, co-written with Thanneermalai Krishnappan (Technical Manager, Saggezza), draws on their joint experience in the data and analytics environments. The 24/7 nature of...

Customer Experience & User Experience: Where they Meet

This blog, co-written with Richard Alvarez (UX Practice Lead, Saggezza), draws on their joint experience in the CX and UX environments. Ask the average person if the customer...

Why it’s Time to Embrace the Progressive Web App

8 Design Principles to Transform User Experience

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