| SaaS Operations Support Services |
| Managing IT operations and customer service efficiently and cost effectively takes a lot of experience and specialization. InfoStretch SaaS Operations and Support Services help you focus on reducing costs of operations while maintaining high operations standards. Our emphasis is on leveraging technology, our offshore expertise and our experience to reduce your operations costs and increase efficiencies. |
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| SaaS Operations and Support Services |
Customer Support
SaaS companies cannot afford to lose sight of the importance of a relationship with the customer. Customer support, professional services and uptime are critical elements of keeping your customers happy, retained and most importantly, successful. InfoStretch specializes in setting up a support program with emphasis on self-service, knowledge portals and strong systems to reduce the costs of your support organization. We can help you setup inexpensive ticketing systems backed by our support staff and a self-service knowledge base that will result in an extremely lean and efficient support organization.
Provisioning and Licensing
Provisioning is everything that happens from the time your customer decides to buy your product to when they begin using it. We can help you gain significant savings by automating this process, which otherwise is often done manually. Provisioning automation encompasses activities for build, deployment, workflow processes and interfaces with billing, licensing, sales and customer service.
Leveraging the Cloud
IaaS (Infrastructure as a Service) enables a SaaS firm to leverage computing resources from the cloud resulting in a significant reduction in capital expenditure. This is especially effective for meeting peak computing demands which otherwise would require dead infrastructure investment. InfoStretch can help you create a strategy for leveraging the cloud for hosting, meeting peak demands or any other needs your SaaS business has. |
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